Why you should trust our company with the management of your rental property.

We are the biggest specialist Property Management team on the North Shore with seven full time Property Managers plus administration support. We provide management services for properties located from Auckland City to Orewa.

We specialise in Property Management. We stick to our core business.

With seven Property Managers we easily cover when someone is unwell or on holiday. Service is maintained.

Experiences are shared. We have an open plan office and experiences both good and bad are shared by the team. This greatly assists the knowledge base available to each individual team member. For example the sharing of experiences means that we quickly learn which trades people do a good job and are fair with their pricing.

Because of our size we are regularly representing our owners at Tenancy Tribunal Hearings and Mediation. Experience has taught us to be prepared, systematic and accurate. We have an extremely high success rate.

When a property becomes vacant we have eight people all advertising extensively for the tenants this greatly increases the speed in which properties are tenanted. We also list our available properties to let with other agents when assistance is advantageous to our owners. We of course still ensure the most suitable tenants are selected.

We subscribe to "Agent Online" providing owners the ability to view their property maintenance and their tenants rental payments online at any time.


Property Management Agreement


Our Property Management Service includes:

Comprehensive Reference Checks
All prospective tenants are subject to thorough credit checks through Veda Collection Services. Veda has built a solid reputation for having the largest database in New Zealand. This tenancy service gives greater assurance when making letting decisions. We also use our own tenancy agreements, which give our landlords a stronger position in the event of tenancy difficulties.

Monitored Rent Payments
Rent payments are carefully monitored and arrears are followed up diligently at all times. We enjoy an excellent reputation with the Tenancy Tribunal and our knowledge of the legislation helps us to minimize rent loss.

Prompt Landlord Payments
All income and expenditure is recorded in our in house computer system. A monthly statement of account is provided. We pay our landlords at the beginning of each month by direct credit and provide detailed monthly statement showing all transactions and rent status. We provide mid monthly payments on request.

Cost Effective Repairs and Maintenance
Price, quality of work, and efficiency are the key factors we strive to achieve. In accordance with your instructions we usually use owner operator trades people and prefer to work on a quotation basis. Our volume of work enables us to provide a cost effective service. We are happy to arrange and supervise refurbishments and renovations. Owners are also welcome to attend to their own repairs.

Bond Collection and Control
Bonds are legally required to be paid to the Ministry of Housing within 23 working days of receipt. We collect 2-3 weeks bond and 1-2 weeks rent in advance at tenancy commencement. We also carry out a thorough property report, which we refer back to following an end of tenancy inspection. Fair deductions are made where they are appropriate.

Internal Property Inspections
In addition to a thorough report at the commencement and termination of a tenancy, we carry out internal inspections of your property approximately every twelve weeks. We send you a copy of the report with our comments and recommendations. These frequent inspections we believe are essential for quality property management.

Local Council Rates and Auckland Regional Council Rates
These accounts can all be paid by our company on your behalf on request.

Fulfilling Legislative Requirements
Residential landlords face a legislative minefield. While the Residential Tenancies Act 1986 is our main legal reference, consideration and awareness of other Acts is also important. These include: The Race Relations Act, The Fair Trading Act, The Commerce Act, The Real Estate Agents 1976 Act, The Swimming Pool Act and The Building Act. We endeavour to consider and observe relevant requirements, as they are appropriate to your tenancy and property.

Water Rates
Are payable by the tenant on a user pays basis on all tenancy agreements. The main requirement is that each dwelling must be separately metered.

Rent and Sales Appraisals
Our services include free rent appraisals. We can also recommend known top performing Sales agents if you are considering selling either Residential or Commercial Property.

Charges
We are performance paid by only being entitled to fees from payments that we collect from tenants. Our standard collection fee is 8% plus GST. Our fee is negotiable for Landlords who have over 3 properties with our company, to acknowledge the cost effectiveness of volume and the efficiency that we achieve through one Landlord contact. Regular inspections are a significant part of our service, charged at $35.00 plus GST per inspection.

Communication
Arguably the most important thing we do. We recognize that property management requires our clear understanding of the agents duties and responsibilities and your requirements. We undertake to report and receive instructions, as a matter of priority. Our aim is for you to become our client for life in all your property matters. We expect to achieve this by exceeding your expectations of our service, making your business with us enjoyable and showing you we believe that people come first.